With the economy such as it is, many merchants have had to reinvent their sales models to take advantage of new and changing markets. Most of them say that opening an eCommerce storefront was what gave them that edge to prosper in a challenging environment.
Tuxedo T-shirts Online and Dog is Good do most of their business wholesale. Todd Walbridge of Tuxedo T-Shirts Online has a screen printing business. Jon and Gila Kurtz and J. Nichole Smith of Dog is Good sell humorous products that celebrate the dog-human relationship. In the late 2000s, each business opened their first eCommerce storefront. Since then, the move has helped them improve their profits despite a Recession.
“I’m thankful we did it,” says Todd. “After the downturn, our business dropped off 30 percent because we were dealing mostly with businesses. Now that we’re going directly to consumers, I picked up that 30 percent again.”
Dog is Good’s eCommerce storefront now accounts for more than 10 percent of the company’s revenue. "Our web store may be a small percentage of our business, but it brings us a good-sized profit margin,” explains Jon. “For something that costs us, say, $5.50 to make, we can sell it wholesale for $10 and retail it for $20.”
Once businesses open an eCommerce storefront, their multi-channel selling possibilities open up even more, as markets today increasingly incorporate mobile platform selling, sales on social media sites, and other sophisticated online eCommerce tools.
